Q:        What is an “Official” Transcript?

A:       All transcripts that we produce in response to a student’s request are “Official” as far as we are concerned. They all are on special paper with the Registrar’s signature, the date and the school seal. Any transcript that we provide to the student will also indicate “PICKED UP BY STUDENT”. Some agencies do not consider these to be official. Be sure to check with the agency that wants the transcript to see what they consider to be official. Most schools will accept transcripts that are issued to the student only if they are placed in an envelope that is sealed and has the Registrar’s signature over the seal of the envelope. We will provide them in this manner if you request that your transcripts be issued in Signed and Sealed Envelopes.

Q:        Can I get an unofficial transcript for my records?

A:       You may request a transcript for your records, but you will have to pay the $7.00 fee and it will actually be an Official Transcript Issued “To Student”. With respect to unofficial transcripts, they are available only to currently enrolled students.  If you are a current UTA student,  you may obtain an unofficial transcript only if you visit our office in person (Room 129, Davis Hall). 

Q:        What kind of special handling is available?

A:       We will place the transcripts in separate signed, sealed envelopes to mail to the student upon request. If the transcript is being sent to a foreign government that requires it, we will notarize the transcript before we mail it as long as you indicate this in your request. If you have forms that need to be completed and mailed with the transcript, we will do so. However, we cannot send official documents from other sources with our transcripts. You will have to send them separately.

Q:        Do I have to order two transcripts to get my UTA undergraduate and UTA graduate records sent?

A:       UTA transcripts are complete records of your entire enrollment at UTA. Transfer credits from other universities will not be included on an official transcript from UTA. We do not issue partial transcripts that contain a student’s undergraduate work or graduate work records only.

Q:        Can you guarantee when I will get my transcript?

A:       It depends on how you request the transcript.  The turnaround time for a web order is typically the next business day unless you have a hold.  The turnaround time for mail orders is typically five business days but this is not a guarantee. Frequently it will be less than five business days, but occasionally, depending on the time of the year, it will be more. We make every effort to keep our turnaround within the five days. This does not include the time it spends in the mail after it leaves our office.

Q:        If I pay the express mail fee with the transcript fee, am I guaranteed to receive my transcript the next day?

A:       In most cases, you should get it the next day if you selected in your order Federal Express Next Business Day service (Next business day delivery time depends on the location the transcript will be delivered to. For example remote locations within the continental US may take 2 days; delivery to Alaska or Hawaii may also take 2 days; delivery to international locations may take between 48 to 72 hours).

If you forgot to sign your request, or if there is a problem with your record that prevents transcript issuance, such as a hold, we will not release the transcript until the problem is resolved. This is why it is important to include in your request a means of contacting you.

Next Day Express Mail delivery is provided via Federal Express (FedEx) and the order MUST be done via our online service. Express Mail orders are picked up by FedEx every business day by 4 p.m. If your Express mail delivery order is received after 4:00 p.m., it will be picked up by FedEx the Next Business Day.

 International addresses can take 3 to 5 days.

Q:        Will you let me know if there is a problem in processing my request?

A:       If you ordered your transcript on the Internet, you will receive notification either by e-mail or by fax depending on how you set up your order.  If you mailed in your order and you provided a phone number in your request, we will call you to tell you about any problems.  If you provide an e-mail address we will also attempt to contact you by e-mail as well.

Q:        What if my record has a “hold” on it?

A:       If your record has a hold, transcripts will not be issued until the hold is removed.

Q:        Will you issue my transcripts then bill me?

A:       The transcript payment must accompany the transcript request. When the payment is received, the transcript will be produced. If you make payment via the web, your credit card will be billed after the transcript is sent.

Q:        Can I have my transcript faxed to someone else and mailed to myself?

A:       No. We do not fax transcripts.

Q:        Can I have my transcript faxed to myself at work but mailed to my home address?

A:       No. We do not fax transcripts

Q:        What happens if I only provide a fax number in my request, and not the mailing address?

A:       Your order will not be entered.

Q:        If I apply to a new UTA program through the Office of Admissions, do I need to order my prior UTA transcript to be sent to UTA Admissions?